Terms of Service

SanSpace puts a small group of people who have not met in the same place at the same time, under one theme. The booking page shows the activities and dates currently available. Registration is available across the US; paid dates depend on local availability. Everyone in the group is 40 or over. You pay for your place in the group; you pay for your own coffee, or whatever else you buy, yourself.

How many people, honestly. Each event records its minimum and maximum group size. We build groups after registration closes, and the final group may be smaller than the others because the total does not divide evenly or somebody cancels. We never dilute the 40+ rule to fill one.

SanSpace is a service for making friends. It is not a dating service and we do not build groups on any romantic basis. There is no public directory, no swiping and no feed. A limited connection page is available only between people who already attended together, and only while the person it shows has 1-1 chat on. It is still a booking for a meetup.

Group chat is shared by the assigned group. Optional 1-1 chat is available only between two people recorded as attending the same prior event. A person can be reached only while their 1-1 chat setting is on. There is no wider member directory, public profile, or way to contact someone you did not attend with. While your 1-1 chat setting is on, your next still-bookable event may appear to prior attendees who can reach you, so they can book the same event; this never reveals the meeting point or guarantees the same group. Section 7 is about it.

A profile picture is optional. Before an event, SanSpace shows only an anonymous default avatar. After two people have attended together, a picture may appear only in their private 1-1 chat and Meet Again connection page; it is never a public profile or a group-chat attachment.

After a meetup you attended, you can choose to give people from your group who also attended an Impression: one positive word or phrase from a short fixed list. It is optional and private to the person it is for. Impressions are never public and never ranked. Section 7 covers them too.

Software may propose groups, but a founder reviews and approves every final group. Political affiliation is collected only as private founder context and is not an automated matching criterion.

SanSpace is operated by Digital Apps LLC, a limited liability company organised in Washington. In these terms, “we” and “us” mean Digital Apps LLC, and “you” means the person who booked the seat.

You must be 40 or older to book a place, and old enough to enter a binding agreement. The first question in the signup asks which five-year age range you are in — 40 to 44, 45 to 49, and so on. We do not ask for your date of birth, and we do not want it.

The range cannot be changed once you have signed up, not by you and not by us on request. The reason is the only promise this product makes: everyone in your group is 40 or over, and a group of 41-year-olds and a group of 60-year-olds are not the same group. An answer that can be edited afterwards is not a promise, it is a preference.

It is self-reported, and we do not check it. We ask for no document and we compare it against nothing. The age rule is a promise you make to the other members, and what makes it work is that everybody else made it too. If we find that the range on your account is not yours, we will cancel your bookings and close your membership. If we find it before the meetup, we refund the place in full.

An earlier version of this section said we ask for a date of birth “rather than an age bracket”. That was reversed on 2026-08-12: a birthday is a real identifier — it turns up in identity checks and credit files — bought precision nothing here used, and verified exactly as well as a range, which is to say not at all. Ninety-three of our ninety-five members have no date of birth on file, and nothing in the product writes one.

$5 buys one matching attempt for the meetup you select. It is consumed when your booking is made; it is not added to your credit balance. Software may propose a group, but a founder approves every final group.

$20 buys five credits held in your account for later bookings. Each credit covers one matching attempt. Credits do not expire and cannot be transferred or exchanged for cash. Neither purchase includes food, drinks, transport or anything you buy at the meetup.

Purchases inside the iOS app use Apple’s in-app purchase system; purchases inside the Android app use Google Play Billing. Website purchases use Stripe. The payment provider handles your payment details; we do not receive or store your card number.

• Registration for a date closes before that date starts, because that is when we stop taking people and a person cuts the pool into groups. How far ahead is set for each date rather than by a standing rule — the moment is shown on the date before you pay, and it is in your confirmation email afterwards.
• A few hours before you meet, we email you the meeting point and its address, which group you are in, and the first names of the other members. That is one email, not a series. That is about six hours ahead — or by eight the previous evening, if you are meeting early enough that six hours would put it in the middle of the night.
• For a walk, a run or a hike, no route and no difficulty is stated, because we do not choose one — see section 9. The participation page is part of these terms and applies to those meetups. It is agreed the same way the rest of these terms are, by booking; there is no separate box to tick and we do not record one.
• If we cannot seat you — too few people booked, or the meeting point falls through, or the weather rules out an outdoor event — we tell you and you choose: a full refund, or your seat moved to another date.

More than 24 hours before the meetup starts: cancel from your booking page and we put one booking credit in your account. It automatically covers any later open SanSpace event, does not expire, and cannot be transferred or exchanged for cash. You do not need a reason and we will not ask for one. Date changes are available only while registration for your original event remains open, and the new date must also be open. Registration closure is separate from the cancellation credit cutoff. Meeting-point reveal is separate from that cutoff too.

Exactly 24 hours before the meetup starts or later, or if you do not come: no booking credit is returned and cancellation does not refund the payment. You may still cancel without credit or a refund. If you keep the booking and do not attend, it is recorded as a no-show. There is no additional charge. Cancellation exactly at the 24-hour cutoff does not qualify for credit.

There is no no-show fee and no late-cancellation fee. We do not charge you again for missing a meetup or cancelling late.

Cancelling a booking and requesting a purchase refund are separate actions. Apple handles refund requests for Apple in-app purchases; Google handles Google Play purchase refunds under its process. Contact us if a paid purchase was not applied. When Apple reports a refund, we remove any unspent credits from that purchase; a used credit or active booking requires founder review.

If we cancel an outdoor meetup for weather, or for a trail closure or an air quality warning, you get the same choice as any other cancellation by us: the money back, or another date. The thresholds we cancel on are written down rather than decided on the morning.

If someone repeatedly books and does not come, one of us looks at it and may stop selling them seats. That is a decision made by a person, and it ends in a closed membership, never in a bill.

If something serious happened — a hospital, a bereavement, a car that would not start — write to support@sanspaceapp.com. We read those and we have discretion. We would rather refund a seat than argue with someone having a bad week.

SanSpace is available on the web and in a companion member app. Both use the same account and booking records. The iOS app can send a meeting-point reveal alert if you allow notifications, and can show a meetup countdown in a widget or Live Activity. Booking email and optional event SMS continue independently of those app features.

We contact you by email, plus a calendar invite for the meetup. That is the confirmation when you book; a notice at the cancellation credit cutoff, 24 hours before the meetup starts, which names the exact date and time; one email a few hours before you meet, carrying the meeting point, its address, which group you are in and the first names of the others; and one short note the next morning asking how it went. Four emails, and the third is the one you need on the day.

Those four are the whole of it for an ordinary booking. The only other emails we send are about something going wrong — a refund, a cancelled date, a payment that did not go through — and section 5 says when each of those happens.

Event texts are optional. If you choose the unchecked SMS consent box at signup or in Notifications, SanSpace may send automated texts about your booked events: confirmations, meeting points, reminders and cancellations. Message frequency varies with your bookings. Message and data rates may apply. Consent is not a condition of purchase; you can book and keep receiving booking emails without SMS.

Signup requires a mobile number verified by a six-digit text code. Choosing Send verification code requests that one-time message through Twilio; it does not turn on event texts. Message and data rates may apply.

Reply STOP to opt out or HELP for help, or email support@sanspaceapp.com. You can also turn off event texts in Notifications. If you previously replied STOP, reply START to our number to resume carrier delivery after opting back in. Changing your saved mobile number turns texts off until you explicitly choose them again.

Delivery is not guaranteed, and carriers are not liable for delayed or undelivered messages. Check your booking page for event details. SMS is not an emergency service; in an emergency call 911. Our Privacy Policy explains how we handle your mobile number and consent.

Every group gets one chat, shared by the members assigned to it. It opens when the meeting point is revealed and remains open afterwards for members whose place remains active.

• Private chat is earned, not discovered. Two members can start a 1-1 conversation only after both are recorded as attending the same event, and only while the person being contacted has enabled 1-1 chat. We never pass on contact details.
• It is not an emergency channel. Nobody at SanSpace is watching it, and a message sent from a trail may not be read for hours. In an emergency, call 911.
• Either of the two of us can read it. It is not encrypted end-to-end and we are not going to pretend it is. We open a group’s chat when something has been reported or something is wrong, and every time one of us does, it is recorded. The Privacy Policy sets out what we store, for how long, and what happens if you delete your account.
• The rules for the group apply in the chat. The code of conduct is the same document in both places. Nobody in your group agreed to be pursued romantically, in person or in writing.
• Report and block are two taps each, from inside the chat or, after a meetup, from your group list or Impressions. Nothing notifies the person you block and your name is never attached to it, but it works in both directions — neither of you sees the other’s messages afterwards — and the two of you are never grouped together again. It is permanent and we cannot undo it from the website.
• You can take your own message back at any time. The group then sees a removed message. We still hold what was written, where only the two of us can read it, so a message cannot be erased out from under a report.
• Text only. No photographs, no files, no attachments, and a web address is shown as plain text rather than something anyone can tap.
• Impressions are optional, private and positive. After a meetup you were both recorded as attending, you can pick one word or phrase from a fixed list for someone from your group — one per person, and no free text. They see it with your first name, and only after they have saved or skipped their own. No other member sees it. A block between you, or a report that keeps you apart, hides Impressions in both directions. They are never counted up for a person, ranked, or used to decide who is grouped with whom, and having few or none never counts against anybody. A founder reads the ones between two people only when handling a report that involves them, a privacy request from one of them, or when the law requires it.

What you write there is yours. You give us permission to store it and show it to the other people in your group, to read it when we are dealing with a report, and to keep it for the period the Privacy Policy sets out. We claim nothing else in it, and we do not use it for advertising or to train anything.

The same bargain applies to Impressions you choose. You give us permission to store them, to show each one with your first name to the person you chose it for, to read them when we are dealing with a report, a privacy request or a legal requirement, and to keep them — including after a block or a report — for the period the Privacy Policy sets out. We do not use them for advertising, to train anything, or to decide who is grouped with whom.

We may take a message down, and the group then sees “message removed”. We may close a chat early, and we may stop offering chat entirely — none of that changes the meetup you paid for.

The rules for being in a group are on the code of conduct page, and they are part of these terms. In short: treat everybody else in the group and anybody else’s premises decently, and do not pursue anyone romantically at a SanSpace meetup.

We may cancel a booking and close a membership for harassment, threats, unwanted sexual or romantic pursuit, discrimination, being intoxicated to the point of disrupting the group, damaging somewhere the group went, pushing a group into something people had said they did not want to do, leaving somebody behind, or anything else that makes a meetup unsafe or miserable for the people in it.

• A founder makes that decision — one of the two people who run SanSpace. It is never automated and there is no score.
• Seats you have paid for and not yet attended are refunded in full when we close your membership. We are ending the arrangement, so we return the money.
• We tell you the substance of why, unless doing so would identify the person who raised it or put someone at risk.
• You can reply to that email and a person will read it. We will change our mind if we got it wrong.

How a report is handled, and how fast, is written down on the code of conduct page. If something has happened, the form is at /legal/report.

The participation page is part of these terms for any meetup with a physical theme. It names the risks — falls, sprains and fractures, traffic, heat and dehydration, becoming separated or lost, and cardiac and other medical events brought on by exertion. You agree to it the same way you agree to the rest of these terms, by booking a place. Before payment, the booking checkbox records both Terms assent and, for a physical event, participation-waiver assent. We record the timestamp, waiver version and exact text accepted with that booking. A physical event cannot proceed without that assent.

• You decide whether to take part, on the day. We do not assess anyone’s fitness, nobody here is qualified to, and — because we do not choose the route — nobody here knows what you would be deciding about until your group decides it. We do not ask about your health and we do not hold it, which also means we cannot warn anyone or tell a paramedic anything.
• There is a ceiling, and it is a ceiling on us. The list of what we will and will not put on the calendar limits the themes we list, the hours we schedule and the meeting points we choose: nothing on water, snow or ice, nothing after dark, nothing needing equipment or skill, nothing timed. It does not limit what your group does once it has met, because we are not there and could not.
• Groups do not split and nobody is dropped. The pace is the pace of the slowest person, turning back is always fine, and the group turns back together. That is a rule the people there follow, on the conduct page — not a service we provide, and nothing in the route enforces it either.
• In an emergency, call 911. Whoever is nearest, immediately, without checking with us. Say where the group has actually got to, not where it was told to meet — the meeting point is all we know. Tell us afterwards. The full procedure is on the conduct page.
• If a group carries on after the meetup, that is not a SanSpace meetup. A further walk, a second lap or an arrangement to meet again is a group of adults making a private plan, and nothing we have written covers it.

We put a small group together and we try to make it the right group. We do not promise that you will like them, that you will be grouped with anyone in particular, that you will make a friend, or that any given meetup will be good. Some are quiet.

We do not promise an exact group size. Each event records its group-size limits. The final size depends on registrations and cancellations. We do not promise that a specific place, neighbourhood or date will be available either, and we may cancel a meetup too few people registered for. If we do, section 4 applies: a refund or another date, your choice.

We promise nothing at all about supervision, safety cover or first aid, because we provide none. We promise nothing about a route, because we do not choose one: not that it is safe, not that it is passable on the day, not how far or how hard it will be — those are decided by your group after we have stopped being involved. Nor do we promise anything about the ground, the weather, or anybody else’s property.

You attend at your own risk, including at cafés, parks, trails, paths and other places we do not own or control. To the fullest extent the law allows, we are not responsible for the conduct of other people at a meetup, for the place it happens, for its condition, or for what happens there.

Food and drink are prepared by whoever is selling them, not by us. If you have an allergy, tell the person serving you directly. Do not rely on us having relayed it.

To the fullest extent permitted by law, Digital Apps LLC’s total liability to you for any claim relating to SanSpace is limited to the amount you paid us in the three months before the claim. We are not liable for indirect, incidental or consequential losses.

For meetups with a physical theme, the participation page also applies, and you accept the risks it names.

Nothing here limits liability for gross negligence, for reckless or intentional misconduct, or for anything else the law does not allow us to limit. If we sent a group to a meeting point we knew to be dangerous, or described a meetup as something it was not, no clause on this page is meant to help us and none of it is written to.

SanSpace is new. We may change how it works, pause it, or stop running it. If we stop while you hold a seat you have paid for, we refund that seat.

We may update these terms. The date at the top changes when the words do. If a change affects a booking you have already paid for — the refund window, the price, what you get — we will email you before it applies to that booking, and the terms you booked under are the ones that govern it.

These terms are governed by the laws of the State of Washington, without regard to conflict-of-law principles. Any dispute goes to the state or federal courts sitting in King County, Washington.

If part of these terms turns out to be unenforceable, the rest still stands. There is no arbitration clause and no class-action waiver here; we did not think a coffee with five strangers needed one.

Questions about these terms, or about a booking: support@sanspaceapp.com. A person reads that address.